Contact Us
Email us at support@nusee.ai — we answer every message, typically within 1–2 business days. Include your device model and a screenshot if you are reporting a problem.
Frequently Asked Questions
How do I scan a product?
Open the App and point your camera at any grocery product, barcode, or ingredient label. Results appear automatically — no tapping needed. You can also scan receipts to build purchase history and budgets.
What does the NuSee Score mean?
Every product gets a 1–10 score (10 = best) built on published nutrition science: Nutri-Score nutrition profiling, NOVA ultra-processing classification, and additive risk research. Tap any score to see the full “Why this score” breakdown with citations. Scores are general guidance, not medical advice.
Why is a price different from what I saw in store?
Prices are estimates assembled from retailer data and recent shopper observations. They can lag real shelf prices — the price at the register always controls. Scanning products and receipts helps keep prices fresh for everyone.
Does the App need my location?
No. Location is optional — if you allow it, NuSee detects which store you are in for better price accuracy. Without it, just pick your store manually. Everything still works.
Are my photos stored?
No. Camera frames and receipt photos are analyzed in memory and never stored. Only the results (product identified, receipt line items) are kept in your account. See our Privacy Policy.
How do I delete my account?
In the App: Profile → Account → Delete Account. This permanently removes your account, purchase history, and preferences. You can also email support@nusee.ai from your account email and we will delete it for you.
How do I report a wrong score or product match?
Email support@nusee.ai with the product name and a photo of the label. We investigate every report.
Data Requests
To access, export, correct, or delete your personal data, email support@nusee.ai from the email address on your account. We respond to verified requests within 30 days.